I am a huge believer in customer service as one of the strongest reason that I will go to any store or online website. So recently, when I was looking for a scoring tool for my new Cricut Explore, I called Michael’s to ask if they had it. One of the clerk’s actually went to the Cricut area of the store to check it out and told me that has it. When my husband made a run to the store for me, he couldn’t find it. He inquired of the clerk about the item and she pulled it out of her pocket. She set it aside for me, cause it was the last one. I appreciate that kind of service. Though I don’t know her name, I know who she is and I will be sure to thank her my next trip in.